Question 1

What is Plotterpix?

Accepted Answer

Plotterpix is an AI-powered drawing robot that transforms your digital photos into stunning pen-drawn artwork on real paper. Unlike prints, each piece features authentic pen strokes that create a unique, hand-drawn aesthetic.

Question 2

How does the drawing bot work?

Accepted Answer

Our precision robot uses advanced algorithms to analyze your photo and recreate it with real pen strokes on premium paper. The AI optimizes line placement for artistic effect while maintaining accurate detail and proportion.

Question 3

What type of pen does it use?

Accepted Answer

We use professional-grade archival ink pens that produce consistent, fade-resistant lines. The pens are specifically selected for their smooth flow and ability to create varying line weights for artistic depth.

Question 4

What paper sizes are supported?

Accepted Answer

At the moment we support 6×4 in (10×15 cm), which is a standard size in the industry. The paper we supply is premium quality, acid-free cardstock designed to preserve your artwork for years.

Question 5

How do I set up the drawing bot?

Accepted Answer

Setting up your Plotterpix is simple: unpack the device, connect the power cable, and install PromptPhotobooth on your Mac or Linux PC — or plug in the PromptPhotobooth box if you ordered the standalone bundle. Then follow the guided calibration process. The entire setup takes about 10 minutes.

Question 6

What software do I need?

Accepted Answer

Plotterpix is controlled by PromptPhotobooth, our companion software available for macOS and Linux. It handles photo uploads, drawing preview, and robot control. Since PromptPhotobooth runs a browser-based interface over WiFi or Ethernet, you can display and operate it from any device on your network — an iPad, for example, makes a great touch-friendly booth interface. A free 3-month license is included with your first Plotterpix purchase, with affordable renewals available at PromptPhotobooth.com.

Question 7

Do I have to pay for the software?

Accepted Answer

Your first Plotterpix order includes a free 3-month license to PromptPhotobooth, added to your account automatically. After that, you can renew the license at PromptPhotobooth.com to keep using it — check their shop for current pricing. AI image generation is credit-based and handled separately there too.

Question 8

Can I connect via WiFi?

Accepted Answer

Yes, Plotterpix connects to your home WiFi network for wireless operation. You can also use a USB connection for direct computer control or when WiFi is unavailable.

Question 9

How many Plotterpix can I run at the same time?

Accepted Answer

With the PromptPhotobooth box you can run up to 4 Plotterpix units simultaneously from a single controller — ideal for multi-station event setups. If you prefer to run PromptPhotobooth on your own Mac or Linux PC, the practical number of simultaneous plotters depends on your hardware and network, but the PromptPhotobooth box is our tested configuration for 4 bots running in parallel.

Question 10

Why is my drawing coming out blurry?

Accepted Answer

Blurry drawings are usually caused by incorrect pen height or a loose pen holder. Re-run the automatic calibration routine in the app, ensure the pen is securely fastened, and verify the paper is flat and properly secured.

Question 11

The bot stops mid-drawing. What should I do?

Accepted Answer

Mid-drawing stops can be caused by power interruptions, connectivity issues, or mechanical obstructions. Check your power connection, ensure WiFi/USB is stable, and inspect the drawing area for any objects blocking movement. You can resume from the last saved position.

Question 12

How long does it take to process my order?

Accepted Answer

Orders are processed within 48 hours after ordering, excluding weekends. Once your order is processed, it is handed off to the shipping carrier and you will receive a tracking link by email.

Question 13

How long does shipping take?

Accepted Answer

Standard shipping takes 5-7 business days within the continental US. Expedited 2-3 day shipping is available at checkout. International orders typically arrive within 10-14 business days depending on customs processing.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties or import taxes.

Question 15

What is your return policy?

Accepted Answer

We offer a 15-day money-back guarantee. If you are not satisfied with your Plotterpix, return it in original condition for a full refund. Return shipping is free for defective units, and standard return shipping rates apply for other returns.

Question 16

What if I receive an email from the shipping company stating duties, taxes, or fees are due?

Accepted Answer

Customers are responsible for any customs duties, taxes, or import fees associated with their shipment. These charges may vary depending on your country or location.

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